90-Day Return Policy

90-Day Return Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return the item(s) to us within 90 days of the purchase or order delivery date. Please see whether either of these pertains to you and if the item(s) are covered by our 90 Return Policy.

Please note: 

• Clearance Sale items are final sales and are not eligible for return.
• Products that are worn, or damaged by misuse, mishandling, or poor maintenance are not eligible for return.

1. The following reasons are covered by our 90 Day Full Coverage Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

• The product customization information does not match or an error in customization.
• Poor quality or defective product.
• Wrong or mismatched size.
• Wrong or lost shipment.

2. The following reasons are covered by our 90 Day Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Soufeel does not refund any shipping fees.)

• You chose the wrong size for the product.
• Personal Reasons due to changed mind, personal taste, etc.
• Please note: Made-to-order personalized items are one-of-a-kind, they cannot be returned unless it is defective or damaged.

3. The following reasons are NOT covered by our 90 Day Return Policy, and we are not liable for these issues.

*Made-To-Order Personalized Products:

• Product damage caused by exposure to corrosive substances or chemicals, damaged due to improper handling and maintenance.
• Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
• Not the product itself, but only the other items or gifts included with the order.
• Customized products, due to personal reasons such as personal taste, change of mind, etc.
• Products that exceed the return processing time limit (90 days after the order is signed).
• The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
• Partial returns or exchange of products from a set item is not acceptable.

If you need more help, read the Return Instructions.

*Cancellation Policy:

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. Please refer to "How can I change or cancel an order?" for more details. 

MySpotifyGlass.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please CONTACT US by clicking the chat icon in the bottom right corner.